Account Coordinator

Description & Responsibilities

Epicosity is looking for an Account Coordinator to join our Client Services team. This role is at the heart of how our agency runs — you'll move fluidly between client-facing work, like taking detailed notes in key meetings, and behind-the-scenes work, like setting up projects in our trafficking tool and making sure deliverables land on time and on budget.

If you're the kind of person who thrives on keeping things organized, loves checking things off a list, and genuinely enjoys being the person who makes sure nothing falls through the cracks — we want to talk to you.

Project Management & Trafficking

• Track the projects in our system for your assigned clients and stay on top of where each one stands
• Keep a clear pulse on work volume to help manage the flow of projects
• Set up tasks in the agency's system when a campaign is approved to proceed, and monitor progress along the way
• Coordinate with staff overseeing production to keep efforts moving smoothly
• Work with vendors as needed — reviewing quotes and verifying production specs
• Independently manage small projects as assigned
• Attend agency production meetings to help provide insight and guidance on deadlines
•  

Asset Delivery & Quality Control

• Make sure internally created assets are delivered in the right specs, to the right person, at the right time
• Proof deliverables before they go to the Account Executive for review

Client & Team Communication

• Attend key client meetings and take detailed notes to capture decisions and next steps
• Help draft and manage client correspondence
• Keep information flowing across the internal team
• Collect and manage client revision requests
• Help schedule meetings and manage team calendars

Account Support & Coverage

• Step in to cover Account Executive responsibilities when they're out of the office

What We're Looking For

• 1-2 years of agency experience preferred
• Working knowledge of Workamajig
• Working knowledge of HubSpot CRM and Marketing Tools
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong attention to detail and organizational skills
• A clear, proactive communicator — someone who asks questions, clarifies when needed, and follows up consistently
• Accountable and trustworthy — someone who takes ownership of issues and brings solutions, not excuses
• Authentic relationship-builder who keeps a positive, can-do attitude under pressure

About You

You are resourceful, data-driven, and passionate about finding the best ways to connect brands with their audience. You are motivated by challenges and enjoy the balance between creativity and analytical thinking. You have excellent communication and relationship skills, and you enjoy staying on the cutting edge of the media landscape.

Reports to:

Benefits

At Epicosity, our employees are our most valuable assets! Taking care of them is our top priority. Below are a list of the benefits we provide for our team.

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Aflac Coverage
• Health Savings Account
• Employee Assistance Program (EAP)
• Professional Development Assistance
• Flexible Scheduling
• One Annual Work from Anywhere Week
• One to Two Remote Days Per Week
• Profit Share Bonus
• EpicosityXP — Focus on Company Culture & Experiences
• Craft Beer Fridays