It's Not a Job,
It's an Adventure

Epicosity is in search of a technical writer to deliver a refined set of skills to its production team—this individual will work in conjunction with a crew of fellow tech-writing talents, as well as a fleet of product, project and program managers; engineers; and usability experts.

Essentially, we need someone adept at making tech products easier to use for a variety of audiences.

If your background consists of ample working knowledge of technological products, hands-on experience in demonstrating the value of said products and communication skills that deliver consistently digestible product content, you should most definitely read on.

Responsibilities

• Work with internal teams to obtain in-depth understanding of products and their documentation requirements
• Produce high-quality documentation—for both print and digital use—that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Analyze and update existing content when applicable

Expertise Required

• Proven working experience in technical writing
• Ability to deliver effective technical documentation, paying particular attention to detail
• Ability to quickly grasp complex concepts in the fields of wireless network administration and technology and make them easily understandable in a variety of visual mediums
• Experience with authoring in DITA and working with content-management systems
• Experience writing with Oxygen XML
• Excellent written skills in English
• Familiarity with Adobe products, with a strong focus in InDesign
• Strong working knowledge of Microsoft Office

Desired Attributes

• Two- or four-year degree in computer science, engineering or equivalent preferred
• Certification in CCNA, Network+ and/or Security+ preferred

Are you a recent college graduate looking to jump into the world of marketing? Do you have a borderline neurotic attention to detail? Do you pride yourself in your communication and interpersonal abilities? Are you quick on your toes and particularly adept at writing and proofreading?

If you answered yes to any or all of these questions, you may be destined for life at our headquarters, the Epicenter.

As an account coordinator, you’ll use your organizational acumen to translate approved strategies into realized assets by tracking projects on behalf of our team of account executives and assist in client communications and project management when necessary. You’ll also be relied upon to offer writing and proofreading skills for client reports and sales efforts. You will be instrumental in schedule management, analyzing project statuses and building out change orders.

Responsibilities:

• Above all, never miss an opportunity to Excite and Delight Clients!
• Setup projects, estimates, budgets and tasks in the system and make sure the requirements are accurate at all times
• Work with the Production Manager to coordinate production across strategy and creative pods
• Assist with note taking, client correspondence (as needed), transfer of information between teams internally
• Work with sales to assist AE in securing all materials and documentation for on-boarding new clients
• Help schedule all meetings and manage team calendars: internal and external
• Work with VP of Finance and HR to set up campaigns upon client renewals: provide final hour breakdowns and budget, along with contact information for invoice distribution
• Open new tasks and projects as they happen, with directive from AE / Growth Strategist / Client
• Proofing of all deliverables prior to being sent to AE for review
• Review and confirm information secured from clients and team members for successful creative briefs and scope of work documents on every project and campaign
• Communicate realistic deadlines that are agreed upon with clients, work with the traffic department to schedule the tasks, monitor progress daily, anticipate problems and create solutions to issues as they arise
• Prepare for meetings by communicating agendas and status updates prior to the meeting and take accurate and detailed notes during the meeting
• Execute plans to celebrate account milestones, personal events and other important events in our client’s lives
• Collect and manage client requests to revisions and changes to the work completed by the agency
• Assume Account Executive responsibilities when AE’s are out of office, sick, or on PTO.

Expertise Required:

• In-depth or working knowledge of:
• Business writing and communication
• Editing/proofreading
• Comfort with client-facing communication and presentation
• Strong organizational and scheduling skills
• Ability to juggle many projects at once
• Degree, certification or demonstrated proficiency in marketing, account management, business, communication or sales is preferred